Complaints

Complaints Procedure for Pale Horse Pest Control Ltd

At Pale Horse Pest Control Ltd, we are dedicated to delivering high-quality pest control services to our customers. We value your satisfaction, and we understand that there may be occasions when you have concerns or complaints about our services. We take customer feedback seriously and are committed to addressing any issues promptly and effectively.

We have established the following complaints procedure to ensure that your concerns are handled efficiently:

1. Initial Contact: Simon Berenyi
2. If you have a complaint, please get in touch with our customer service team as soon as possible. You can reach us through one of the following methods:

• Phone: 0117 369 9909
• Email: enquiries@palehorsepestcontrol.uk

3. Provide Details:

When contacting us, please provide the following information:

• Your full name
• Contact information (phone number, email address, and/or postal address)
• Description of the complaint, including relevant dates and details
• Any supporting documentation, such as photographs or invoices

4. Complaint Acknowledgement:

1. Once we receive your complaint, we will acknowledge it within 3 working days. We will provide you with a reference number and the name of the person handling your complaint.
2. Investigation and Resolution:
3. Our dedicated team will thoroughly investigate your complaint to gain a clear understanding of the issue. We may contact you for further information or clarification during this process. We aim to resolve complaints within 14 working days, but complex cases may take longer. We appreciate your patience in such situations.
4. Resolution Notification:
5. Once the investigation is complete, we will inform you of the outcome and any actions taken to resolve the complaint. We will do our best to address your concerns and provide a satisfactory resolution.
6. Escalation: - If you are still unhappy, we are members of the British Pest Control Association, and you can contact them to assist in reaching a solution (www.bpca.org.uk/complaints). Please do not contact them until you have gone through our internal complaints procedure, as they will refer you back to us. 
7. Feedback and Improvement: We value your feedback and use it to improve our services. After your complaint is resolved, we may request your feedback on the handling of your complaint. Your input will help us enhance our procedures and ensure a better customer experience.

We appreciate your trust in Pale Horse Pest Control Ltd, and we are committed to resolving any complaints in a fair and transparent manner. Our goal is to provide you with excellent pest control services while maintaining your satisfaction throughout the process.

If you have any questions or require further assistance, please do not hesitate to contact our customer service team.

We Constantly Strive To Do Our Best For You